Refund Policy

Thank you for shopping at 

If you are not entirely satisfied with your purchase, we're here to help:


For return, please email us at policy is limited to 15 days post-delivery Return applies for damages items during delivery -pre-delivery, Franke will take a picture and archive - and for production-due products Refund, or replacement will be assessed by our local customer team Thanks for your understanding!

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you would like us to deliver a new product instead, we will gladly deliver a new item (check T&C) for you and deliver it to your door :) This is my guarantee as customer experience is important to me!

Contact Us

If you have any questions on how to return your item to us, contact us at or +65 9838 2542.